Refund/ Returns and Exchange

Shipping:

Note: As a dental clinic, we primarily provide services rather than physical products. However, if there are any products available for purchase that can be shipped, specific shipping details will be provided on the page with those products.

Complaints:

  1. For any complaints or queries in relation to our website, services, or your experience with our clinic, you can contact us at:

    We shall use our best endeavors to respond to your complaints or queries within 2 business days of receipt. In case of a complaint regarding any service received, please provide detailed information and any supporting evidence to help us address your concerns effectively.

Cancellations:

You may cancel any appointment within 48 hours of the scheduled time. Post expiry of this period, no cancellation requests shall be entertained by us. For further details, please read our Terms and Conditions.

Returns, Exchanges, and Refunds:

  1. No Return or Exchange Policy: As a provider of dental services, we do not offer returns or exchanges. However, we strive to ensure the highest quality of care and service.

  2. Refund Policy:

    1. Eligibility: Refunds may be issued if the service provided is significantly different from what was agreed upon or if there is a proven deficiency in the quality of care.
    2. Procedure: To request a refund, you must contact us within 2 days of receiving the service. Please provide a detailed explanation and any supporting documentation or evidence.
    3. Assessment: Each refund request will be reviewed on a case-by-case basis. Our team will assess the situation and determine the appropriate course of action.
    4. Refund Processing: Approved refunds will be processed within 14 business days. Instead of a refund, we may also provide you with a credit for future services at our clinic.

Service Quality:

If you are unsatisfied with the quality of service, please contact us immediately so we can address and rectify the issue promptly.

Patient Responsibility:

Please note that while we strive to provide the best possible service, the outcomes of dental procedures can vary based on individual circumstances. Any dissatisfaction related to inherent risks or expected outcomes of procedures, as discussed with you prior to the service, will not be eligible for refunds.