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privacy policy

Introduction:

  1. This privacy policy (“Privacy Policy”) outlines how we collect, process, and protect personal data (“Personal Data”) related to your use of our website www.iioco.com.pk. This document aims to help you understand what Personal Data we gather, how we use it, and your rights regarding your data.

  2. By visiting our website and/or purchasing our services or products, you consent to the handling of your Personal Data as described in this Privacy Policy.

Personal Data We Collect:

  1. Personal Data refers to any information that can identify an individual. It excludes data where identity is removed (e.g., anonymous data like your IP Address).

  2. Information you provide to us through the website includes:
    1. Contact Data: Such as your first and last name, email address, billing address, shipping address, and phone number.
    2. Profile Data: Including the username and password that you create to establish an online account with us.
    3. Communications: Correspondences between us, including questions or feedback you provide via the website, email, or social media platforms (e.g., Facebook, Instagram, WhatsApp).
    4. Transactional Data: Information related to or needed to complete your orders on our website, including order numbers and transaction history.

How We Use Your Personal Data:

We utilize your Personal Data to:

  1. Provide the services and products you request from our website.
  2. Respond to your inquiries or requests.
  3. Enhance our operations and improve our services.
  4. Prevent, detect, and manage risks related to fraud and illegal activities.
  5. Comply with financial regulatory and other legal obligations.
  6. Deliver targeted advertisements, newsletters, and service updates.
  7. Improve website content and layout.
  8. Resolve disputes and address any issues that arise.

Who We Share Your Personal Data With:

To provide our services, we may share your information with trusted third parties, such as:

  1. Financial institutions and payment processors.
  2. Verification services.
  3. Third parties authorized by you to receive your Personal Data, including courier services.
  4. Business partners when necessary to deliver our products and services, such as banks and payment method providers.

How We Protect Your Personal Data:

  1. We employ appropriate security measures to protect against the risks associated with processing Personal Data. These include access controls (both physical and virtual), security protocols, policies, and standards to ensure our security infrastructure complies with industry standards. Organizational, technical, and administrative measures are in place to safeguard Personal Data against unauthorized access, destruction, loss, alteration, or misuse.
  2. We have procedures to manage any suspected Personal Data breach and will notify you and relevant regulators if legally required.

How Long We Store Your Information:

  1. We retain your Personal Data only as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, accounting, and reporting requirements, as well as the establishment or defense of legal claims.
  2. We will keep your information for as long as your account is active or as needed to provide our services, comply with legal obligations, or verify information with a financial institution.